Our Guarantee 1. We choose products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed. 2. We check all of your orders during the packing stage to make sure that the right accessories are included. 3. We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. 4. All our quality problem products are covered by a 7-day policy for return and 7-day policy for exchange after you receiving your product.
Note： If you are returning or exchanging items, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
RETURN & REFUND POLICY
1) Sizing or fitting issues:
As all of our dresses and clothing are made-to-order and custom-tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Size not as ordered:
Should your item size differ from your order specifications by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Size as ordered but does not fit:
Dresses or clothing that does not fit properly but was made accurately according to the order specifications cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please choose your size according to our size chart.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
2) Color mismatch:
The settings of your computer screen may alter the color of the pictures shown on spursells.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact us at [email protected] to see if a return or refund is possible.
